- Sonos new products delay is due to the need to fix major issues in the Sonos ecosystem, as stated by CEO Patrick Spence during the third-quarter earnings call.
- Spence emphasized that the app’s performance issues have negatively impacted existing product sales, necessitating a focus on improving customer experience before launching new products.
- The company is investing $20 million to $30 million to address these short-term challenges and enhance the app’s functionality and reliability.
- A complete overhaul of the Sonos app was initiated to support future innovations and new product categories, although the execution fell short of expectations.
- Despite the delays, Spence indicated that the new products are ready to ship and hinted at potential updates to existing speaker categories, including the Sonos Arc soundbar.
https://www.digitaltrends.com/home-theater/sonos-ceo-why-rewrote-app-broken/
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